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The heart of Blackwood Fire is the Customer Liaison Department manned between 8am to 5pm, five days a week.

Out of hours calls are dealt with our monitoring service who pass the call to the relevant division.

All of the team have access into the system which displays the customer's information enabling the call to be handled efficiently.

Each enquiry is then passed to the specific division within Blackwood Fire, which will then prompt the necessary action.

A follow on system is in place to ensure the division has dealt with the call to meet our customer's requirements.

Payment for Goods and Services Besides Cash, Cheque and Bacs service, we now have the Visa purchase Card scheme in place which saves time and money in Administration.

If you need to contact any member of the team, please
call 01495 220399